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FREQUENTLY ASKED QUESTIONS
Payment Methods
Q: What forms of payment does LunarShells accept?
A: LunarShells currently accepts Paypal, Credit Cards, Money Orders, Western Unions and Personal/Business checks.
Q: Where do I send my Checks and Money Orders?
A: Please send your Checks and Money Orders to the following address:
LunarShells Internet Services
P. O. Box 2590
Pagosa Springs, CO 81147
Attn: Justine Woodard
**Please make all Western Union Payments, Checks, or Money Orders out to Justine Woodard.
Q: How will I know when my account is due (billing date)?
A: Our billing system is setup so that every client receives a billing notice one (1) day
prior to their deadline. Please read our Terms of Service about Payment Options and
the responsibility, you, the client, has. This is located in Section Five (5): Billing and
Payments
Account Setup
Q: Where do I sign up for a shell account?
A: Click on the 'Order' tab. If you need additional information of what a shell or bnc
accounts offers, please click on the Services link situated on our homepage.
Q: I have been waiting nearly one hour for my account to be activated. When should I expect
my account to be activated?
A: Our staff continuously works hard around the clock to assure prompt replies to e-mail
and account activations notices. It generally takes one-to-three (1-3) hours for your account to be activated; however it may take up to twenty-four (24) hours. It really depends on the payment method. For those who paid via paypal, the account will be not be activated until we voice verify the client. The phone number supplied on your order form will be called to verify the order.
Q: I am incapable of setting up my bnc/shell account. What should I do?
A: Please join us on IRC (Internet Relay Chat), #LunarShells on EFnet or IRCnet. You may ask
anyone in the channel for assistance, or you may contact an administrative representative. Our technical support is 100% free, so please use it to your advantage. We will hopefully be able to rectify the problem you may have.
Q: I am more than satisfied with the services you have offered thus far. What if I want to add
features to my account? What should I do if I want to add background processes or quota to my account?
A: Please join us on IRC (Internet Relay Chat), #LunarShells on EFnet. You may also e-
mail us: go to the Support link situated on our homepage and select the proper e-mail address. Be sure to indicate how you would like to upgrade your account and include your login name so we know what account to upgrade. Upgrades will take effect the next billing cycle to avoid billing complications. Be sure to notify us in advance!
Q: I do not see an option to set my password for my account. Is there something missing on the order form?
A: All passwords are generated by the Billing Team to avoid confusion. All passwords
are case sensitive and contain capital and lower case letters, as well as numbers. We suggest that you keep your password to yourself and change it frequently.
Q: How do I change my password?
A: Login to your shell and type: passwd
Account Management
Q: Am I allowed to store mp3's, movies, pornography or illegal software on my shell account?
A: NO! Please read our Terms of Service (TOS): Section I A-F
Q: What is the maximum amount of connection allowed per bounce?
A: Please stay with the parameters of your account. ONLY FOUR connections per bounce account. Please read our Terms of Service!
Q: How do I kill the processes that I'm running on my shell?
A: Login to your shell and type the following: - type ps x - find the PID number of the process - then kill -9 PID number
Q: Where can I view the Vanity Host list?
A: Simply click on the Vhost link situated on our homepage.
Q: Do you allow e-mechs?
A: NO! We don't allow anything that eats bandwidth like pacman, which includes e-mechs, ddos bots(which are also illegal), etc. We do have a weekly cleanup staff member that will browse through files and backgrounds to make sure nothing like that is running. If we find anything, you will be given a warning, followed by account suspension without refund.
*CAUTION* There will be NO! warning given to anyone caught doing excessive bad from our servers.
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